Back to Basics: 5 Tips for Building a Successful CX Program
Going back to the basics when building a CX program sometimes seems like a necessary step for creating a successful strategy. It’s also essential for those looking to compose such a program for the first time. Whether you are a CX professional or trying to become more...
A Positive Equation: Maximize the Experience and Grow your Business
CX – where science meets faith CX is almost like a religion (but based on math). It requires strong belief to put your trust in the equation that says that Customer Experience and Employee Experience will drive positive financial results as an outcome. Many CEOs...